Dedicated Care Support
Plan Member Education & Shared Decision Making Our concierge level service not only improves member engagement, it reduces costs. Often members in other plans can incur claims for treatments that are not medically necessary. Independent studies by the New England Journal of Medicine estimate that 30-40% of surgeries could be avoided with less invasive and less expensive alternative treatments.
Eliminating these unnecessary procedures reduces both costs as well as possible complications. Our dedicated customer care experts work with plan members to make informed decisions about surgery supported by relevant data, with the aim of avoiding unnecessary treatment. Direct Healthcare ensures that plan members are not exposed to unnecessary risk, stress, and cost through education, a powerful healthcare intelligence suite, and a genuine concern for their client’s well-being.