Empowered Employees. More Engagement. Direct Healthcare connects plan members with a team of dedicated customer care experts, who will provide the information members need to be actively involved in their healthcare decisions. Normally, members don’t have the relevant data and medical information to make an informed choice and often agree whenever expensive surgeries are recommended. When surgery is the right choice, the customer care expert will coordinate everything from the initial connection to the right healthcare provider, to making travel arrangements if necessary, even booking appointments.
When employees are actively involved in their healthcare, and empowered with the right information through our services, engagement improves dramatically. Members feel better about their decision, and can participate effectively in the decision making process, confident about their provider, comfortable with the process, and at ease with its associated costs.